Amazon UAE
Amazon UAE Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon UAE has 1.6 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery fast, Good products, Good prices.
Cons: Delivery is not compelte, No customer service, No approach or calls if there is delayed on the delivery.35% of users think that Amazon UAE should improve its Payments.
50% of users say that they might use Amazon UAE in the future for similar services or products if the company resolves their current issue.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Amazon UAE has 1.6 star rating based on 114 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Delivery fast, Good products, Good prices.
Cons: Delivery is not compelte, No customer service, No approach or calls if there is delayed on the delivery.35% of users think that Amazon UAE should improve its Payments.
50% of users say that they might use Amazon UAE in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "don't cancel any order specially you take the money required and you identify my identity", "When you received your pls check it first the product name you order", "Supply delivery vehicle with a refrigerated cooling box.", "Do not use SOUQ", "nothing".
Most users ask Amazon UAE for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Amazon UAE Reviews
"SHIPPING ADDRESS CHANGE"
I ordered 3items today but forgot to change the shipping address and gave it al nadha-1 Al Sahil Tower -2 1605 Dubai, Al Nahda 1 United Arab Emirates but...
"Sent order by wrong item"
My order sent by wrong item. It's mostly the same so when I received my order I didn't check the name when I used i finally knew that's is not my original...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zagazig, Sharqia
Canceling my orders
I placed today ((order 407-757****-135****)) with value of 2,213.94 AED it was canceled by you, it will be refunded as per your email, I tried once more ((order 403-545****-778****)) with amount of 2,090.73 AED it was canceled also by you, and will be refunded too. I don't know why.
I need to cancel the first order ((407-757****-135****)) with total value of 2,213.94 AED only and refund its value, and perform the second one ((order 403-545****-778****)) with amount of 2,090.73 AED
thanks in advance
User's recommendation: don't cancel any order specially you take the money required and you identify my identity
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSOUQ has cheated on money
I'm still struggling to find an contact in SOUQ ae or Amazon ae whom I can contact and discuss this matter in person. This organization is still holding my money $19000 (SL Rs 570****).
This platform is driven by AI and do not understand how to work on resolutions. It only know to keep saying the same thing again and again.If this matter is being taken into a human board I can prove how unfairly this Amazon ae is holding others peoples moneys without any reason.I have done all in accordance of the guidelines given by this Platform and funded $19000 and now they are not returning my money.
All I want is my money and only my money. Nothing else.
Im still unable to contact with a person in Finance dept in Amazon AE. I have tried so many attempts but still unable to find an contact.
The SOUQ Platform is driven by AI and keep giving the same answer again and again.
There is no negotiation or sense of Humor on this platform and so unable to get an solution from their platform. I have funded 5.7million Sri Lankan Rupees which is equivalent $19000 and still unable to get it back from this platform.
Everytime i tried to withdraw Finance department keep on requesting for more money. This is not correct as I have not done anything wrong and still cannot withdraw money from my workaccount
- Souq
Preferred solution: Full refund
User's recommendation: Do not use SOUQ
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Wrong product
Company fixed the issue and I have been provided with apology.
I ordered on 18 March and today at 24 March I got the parcel with the wrong product inside. Plus, my Amazon app does not have any contact visible for me to submit my complaint.
Is this a joke that we pay for something and wait for days and get the wrong item?
I am so annoyed and disappointed. What is happening to Amazon???
Preferred solution: Deliver product or service ordered
User's recommendation: Never buy from Amazon
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong item can’t return
I bought a bag of cat dry food worth 44+ AED .
And they sent me a cartoon sealed like crazy I barely opened it only to find one tiny can of wet food that worths maybe few dirhams !.
I mean what is this aprils fool thingy or what ?
The worst part is there is no returning or refund and ofc no customer care number to contact them .
Preferred solution: Full refund
User's recommendation: Double check the return policy.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sharjah, Sharjah
Sent order by wrong item
My order sent by wrong item. It's mostly the same so when I received my order I didn't check the name when I used i finally knew that's is not my original order.
User's recommendation: When you received your pls check it first the product name you order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived order without iphone
I ordered an iPhone 16 and received the order on 22nd February, but the box only contained the charger cable. The box was also damaged and there was no iPhone inside.
- Worst order delivery management
Preferred solution: Full refund
User's recommendation: Better not order expensive items from amazon
Bern, Bern
Why is amazon not refunding my money for the laptop i bought i want to buy another the one i bought before the quality is not like i saw in the picture
The laptop i bought has different quality from its picture on the application of amazon ,i need my refund because i wanted to perchase a hp eleite laptop ,why is the company not refusing to make my refund
User's recommendation: Amazon is a good company but they take long to refund for the items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled Order Inquiry and Missing Items
Dear Customer Service Team,
I'm writing to report a problem with my recent order, which I placed in February 9th. Despite receiving a confirmation email and having the amount deducted from my bank account, I later received an email stating that my order had been cancelled.
However, when I checked my account, I found that only one item from the original order is visible, with a scheduled delivery date of 20 February.
The other items, which were supposed to arrive today by 9 pm, are nowhere to be found.
I would greatly appreciate it if you could look into this matter urgently and provide an explanation for the cancellation and the missing items. Please let me know the status of my order and an estimated delivery date for the remaining items.
My order details are as follows:
- Order Number: # 403-807****-690****
- Date: February 9th
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest
Please, I have an order I want to request for same-day delivery. I will pay the charges. 052288****
- Tell me
- Tell me pls
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot delivered
I am Christian Curran and I reside at the following address: Al Andalus, Tower D, 408B Dubai, Jumeirah Golf Estates, United Arab Emirates. My email address is: galipuslu56@***.com.
On 30 March 2025, I placed an order on Amazon.ae for the following item(s): Venum Challenger Mouthguard - Black/Black. As part of this purchase, I requested that the order be delivered to the following address: Al Andalus, Tower D, 408B Dubai, Jumeirah Golf Estates, United Arab Emirates. The Amazon order number for this order was: 408-200****-472****. I received confirmation from Amazon on 3 April that this order had been delivered.
However, to the best of my knowledge and belief, the item(s) ordered were not delivered to the address I specified in the order and noted above, and I have been unable to locate them. I have not received a delivery card at my address informing me that the item has been left with a neighbor or in a safe place. Declaration of truth: I hereby acknowledge and confirm that this statement is true to the best of my knowledge and belief, and I make it knowing that it may be submitted in evidence, where the contents will be referred to, and I may be liable to prosecution if I have willfully stated in it anything which I know to be false or do not believe to be true.
Signature: Christian Curran. Today's Date: 14 Apr 2025.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
Bad service
Very bad service and very very rude delivery boy with customer.
He didn't respect customer and the way to talke very bad
He didn't call me to give my order. I did not inform me he out side , When I tell him that he said OK I will not give you the order and I will not came back to this area
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWorst delivery service in the world
They throw items over my fence, breaking or damaging the items. Sometimes they just leave them in the public street, then the items disappear completely.
Trying to complain or get service is impossible.
They will transfer you dozens of times, hoping you give up. Avoid the hassle and headache; order somewhere else or simply drive to the store...
- No pros
- Bad service with bad attitude and arrogant
Preferred solution: Better service. Don't care about the momeny
User's recommendation: Avoid them, worst service in the UAE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy my listing delete
I listed a product; it's just a foam mat puzzle. When I listed it, after 24 hours, they sent me an SMS about a complaint requirement, but it's just a foam puzzle product.
Preferred solution: I list product its just puzzle mat but amaozne want compliance requirement but its just foam puzzle mat
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This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Dubai, Dubayy
Incomplete order receipt
Hello, good morning. I ordered two creams and received one, but I paid for both creams. Please follow up.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Gmb534697@***.com
Company fixed the issue and I have been provided with apology.
My delivery is on hold. Why is it like this?
I don't have an email account, and I only have a number. How do I process this order? My new email account is gmb534697@***.com.
Please update me on this email account. Thank you.
Preferred solution: Deliver product or service ordered
Al Fujairah City, Fujairah
Disappointed on condition upon receiving Amazon products.
I'm so dissatisfied how I always receive my products hot from the summer weather. I usually order chemical based, beauty and supplement products and I always receive them hot as they have been sitting in the delivery car for hours.
User's recommendation: Supply delivery vehicle with a refrigerated cooling box.
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